• Do you file insurance?
    Our office participates with several insurances as a preferred provider. This means we file insurance and accept an agreed upon fee schedule for these plans. We ask that if you are covered by one of these plans, that you pay your co-insurance, co-pay, or deductible at the time of service.

    All other private insurances are filed as a courtesy and convenience to our patients. We do, however, ask that you pay the full amount for the services rendered at the time of service. We will request that your insurance reimburse you directly. However, there are some insurance companies that send payments to the provider regardless of the benefits indicated on the claim form. If this occurs with your account and causes a credit balance, you will promptly receive a refund check from our office.

  • How do you bill patients?
    Statements are mailed monthly to patients with a balance due. If you have a question about your bill, please call our office and ask to speak with a Patient Account Specialist.

    We attempt to work with you on past due accounts and are willing to arrange a payment plan if necessary. Delinquent accounts are forwarded to an outside collection agency.

  • How quickly can I get an appointment?
    If you have an acute problem and need to be worked into the schedule, every effort will be made for you to see your regular provider. However, if he/she is out of the office or completely booked, you will be offered an appointment with another provider in our office. We have electronic medical records and can access information easily. We are ahead of the government mandate for 2014.

    We appreciate your patience with us. Due to our wide range of practice and responsibilities in the medical community, emergencies do occur from time to time and some delays are inevitable. We attempt to stay on schedule and respect your time.

    If you are unable to keep your appointment, kindly give us 24 hours notice so that your appointment space may be filled by someone needing prompt attention for an acute problem. Please call and ask for extension 225.

  • Do I need to bring my prescriptions?
    Bringing all of your regular medications to each visit for our review is the best way to avoid medication errors and interactions. Have us refill your medications while you are here to save you a phone call later.

    Phone calls and pharmacy requests for refills will be addressed by your physician and their clinical staff.
    Please plan ahead and don’t wait until you are nearly or completely out of a medication before requesting a refill; please allow 48 hours. When calling, you will be forwarded to our Refill Line, which will expedite the processing of your prescription. The Refill Line extension is 243.